Online fraud is a threat to businesses from all industries, and it carries devastating consequences. If there’s one positive takeaway from this ugly truth, it’s that once you’re aware
As a merchant, you have two options for responding to a customer chargeback: either accept the loss, or try to recover the funds through the representment process. If you
A chargeback win rate is one of the primary key performance indicators (KPIs) used to gauge a merchant’s effectiveness at managing chargebacks. With the exception of the merchant’s chargeback-to-transaction
Every chargeback represents a loss of revenue. Thus, the ideal number of chargebacks filed against a merchant is “zero.” That’s not always possible, though, as some chargebacks are unavoidable.
When one makes a purchase using a credit or debit card, that person enjoys certain consumer protections offered by card networks like Visa and Mastercard, along with the bank
Friendly Fraud May Cost Businesses More than $30 Billion in 2019 The average eCommerce merchant would assume most chargebacks as the products of criminal fraud attacks. In reality, fewer
As the name implies, the Visa Chargeback Monitoring Program, or VCMP, is a program administered by Visa. It exists to identify and monitor merchants struggling with Visa transaction disputes
What is Representment & How Can It Benefit Merchants? Whenever a customer files a chargeback, the merchant in question can choose one of two options: either accept the chargeback,
Working with Service Providers Who are Not PCI-Compliant May Cost You Outsourcing certain facets of your business operations to third-party vendors and service providers can be a great way
Looking at the Pros & Cons of High-Risk Acquirers for eCommerce You may have heard certain merchants or processors described as “high-risk” before. Or, you may fall into that
