As eCommerce continues its rapid growth, transaction volumes are soaring—and with them comes an increase in chargebacks. Mastercard predicts that global chargeback volumes will rise by a staggering 42%
In the world of payment processing, disputes are inevitable. However, not all issues can be resolved through formal disputes or arbitration. When Visa rules are violated, and financial loss
Black Friday and Cyber Monday have become pivotal dates in the UK’s retail calendar, marking an unofficial start to the Christmas shopping season. Originating in the U.S., Black Friday
Customer service is the foundation of lasting customer relationships. It goes beyond simply addressing questions or resolving issues—it’s about creating positive experiences that build trust, loyalty, and satisfaction. Excellent
In the world of payment fraud, non-bust-out schemes are a serious threat to businesses and banks. Unlike bust-out fraud, where scammers first build credit and then max out accounts
A bust-out scheme is like a con artist’s playbook for credit cards. The scam begins when a fraudster gets their hands on a fake identity and applies for a
Buy Now, Pay Later Explained When purchasing a product or service, customers are often provided with several different payment options. Buy Now, Pay Later (BNPL) is an option that
What is the Subscription Business Model? The subscription business model, put simply, is a recurring revenue model. An arrangement between a business and a customer is made, whereby automatic
In the digital financial landscape, the reliability and efficiency of dispute resolution systems are important for maintaining customer trust and operational integrity. The recent Microsoft CrowdStrike outage acts as
Gen Z – The Youngest Generation Targeted by Fraud Generation Z includes those born between 1997 and 2012 – a group otherwise known as the first true ‘Digital Natives’.
