Chargebacks may do serious damage to a merchant’s bottom line. The can lead to added fees, the cost of lost merchandise, shipping costs and transaction fees, and a chargeback

Chargebacks are often misrepresented and used interchangeably by cardholders with refunds. True, the consumer receives their money back in the end, but the two terms have vastly different meanings.

It’s a common misconception to think that the process that occurs at checkout each time a credit card is swiped, inserted, or tapped, is as simple as flipping a

Online fraud is a threat to businesses from all industries, and it carries devastating consequences. If there’s one positive takeaway from this ugly truth, it’s that once you’re aware

As a merchant, you have two options for responding to a customer chargeback: either accept the loss, or try to recover the funds through the representment process. If you

A chargeback win rate is one of the primary key performance indicators (KPIs) used to gauge a merchant’s effectiveness at managing chargebacks. With the exception of the merchant’s chargeback-to-transaction

Every chargeback represents a loss of revenue. Thus, the ideal number of chargebacks filed against a merchant is “zero.” That’s not always possible, though, as some chargebacks are unavoidable.

When one makes a purchase using a credit or debit card, that person enjoys certain consumer protections offered by card networks like Visa and Mastercard, along with the bank