What is an ACH Dispute?
ACH (Automated Clearing House) disputes are a part of the ACH network’s process to ensure accurate and fair transactions. A dispute is initiated when a customer or a bank
What is the Visa Digital Goods Merchant Fraud Monitoring Program?
The Visa Fraud Monitoring Program (VFMP) serves as a merchant compliance platform that detects and monitors merchants with excessive “fraud”-related chargebacks. When enrolled in VFMP, Visa will monitor your
Visa Compelling Evidence 3.0: What Small Business Owners Need to Know
Visa Compelling Evidence 3.0 is a critical update that small business owners need to understand. It has a direct impact on the way disputes and chargebacks are handled, with
What is Card Testing?
Card testing, also known as carding, is a technique employed by cybercriminals to determine the validity of stolen credit card details. By conducting a series of small transactions or
What is Phishing?
We all know how quickly misinformation can be spread online, where the line between fact and fiction is blurred, and trustworthiness is hard to determine. The prevalence of online
What is Payment Tokenization?
Tokenized data is a technology that essentially helps to ensure sensitive information is protected from prying eyes. This tech includes a one-time-use token that is almost impossible for scammers
What is a Customer Pain Point?
Friction in the customer experience isn’t always preventable. It can also seem like a vague concept without a firm definition. But, all confusion aside, this is one area that
What are Common Signs of Online Fraud?
Fraud is a threat to all merchants. However, some businesses in the card-not-present (CNP) space are more vulnerable to fraud than their brick-and-mortar counterparts. In fact, recent studies show
What is Ethoca Consumer Clarity?
Consumer Clarity by Ethoca is a dispute resolution platform now owned by Mastercard. The resolution tool, formerly known as Eliminator, performs many of the same tasks as Verifi Order
What are Interchange Fees?
Interchange is a structured fee paid by the merchant’s bank to the cardholder’s bank. This fee is determined on a per-transaction basis and deducted from the transaction amount prior