Improving Security for Dispute Resolution Platforms with OTPs
Protecting sensitive data from fraudsters is essential for the payment industry, and the One-Time Password (OTP) is a fantastic tool to help with this. Major card firms, including Mastercard,
Airline Failures: A Banking Perspective
Airline failures can cause significant distress for consumers and pose challenges for the banking sector, particularly in managing chargebacks. Such failures often result from declining revenues and rising costs.
What is the Financial Ombudsman Service (FOS)?
The FOS: What is it? The Financial Ombudsman Service (FOS) is a free, independent service that helps settle disputes and complaints between consumers and financial service businesses in the
The Rise of Fake Olympic Ticket Fraud
As the excitement builds for the Paris 2024 Olympic and Paralympic Games, the risk of falling victim to fake ticketing websites is at an all-time high. A cybersecurity company,
A Basic Guide to the Financial Conduct Authority (FCA)
WHAT IS THE FCA? Based in London, and established in 2013, the Financial Conduct Authority (FCA) is a regulator that makes sure financial companies act fairly and protect customers.
A Basic Guide to the Payment Systems Regulator (PSR)
WHAT IS THE PSR? The Payment Systems Regulator (PSR) is the economic regulator of the UK’s payment systems. Experts across the fields of policy, compliance, communications, economics, project management,
Navigating Dispute Rule Changes
Technology in the payments industry continues to evolve at a fast pace, which is rich with opportunities to continue creating great customer experiences. Financial institutions, including service providers, must
VROL Testing: A Key Component for Successful Dispute Resolution
In the digital financial landscape, the reliability and efficiency of dispute resolution systems are important for maintaining customer trust and operational integrity. The recent Microsoft CrowdStrike outage acts as
Generation Z – Gaining Loyalty Through Fraud Protection
Gen Z – The Youngest Generation Targeted by Fraud Generation Z includes those born between 1997 and 2012 – a group otherwise known as the first true ‘Digital Natives’.
Open Banking – How Will It Affect Recurring Payments?
The Rise of Open Banking The growth of Open Banking has been a slow burner until now, but recently it has become one of the most talked-about innovations within