What’s the Real Difference Between a Chargeback and a Complaint? In the world of payments and customer disputes, chargebacks and complaints are terms that often get used interchangeably –
What exactly is a merchant impersonation scam? Merchant impersonation scams occur when fraudsters pose as a legitimate business in order to deceive customers into handing over money or sensitive
Why Are Merchants Moving Away from Free Returns? For years, free returns have been a powerful tool for merchants. They reassured customers, reduced friction at checkout, and helped brands
Artificial intelligence is no longer something merchants are just ‘starting to explore’ – it’s already embedded across the payments ecosystem. But while much of the conversation focuses on how
Why are green payments becoming a priority for merchants? Across the UK, merchants are under increasing pressure to become more environmentally friendly. Customers want brands to show effort in
What is deepfake customer-support fraud and why should merchants be concerned? Deepfake customer-support fraud is a fast-evolving tactic where scammers take small audio clips or publicly available recordings of
As we move into November, the UK’s annual surge in festive spending is about to begin. For retailers, this is a period of immense commercial opportunity, but also a
Chargebacks aren’t just a cost to grumble about, they are structured form of feedback from customers and their banks that points to real friction in the buying journey. When
The UK gig economy continues to experience significant growth. As of 2024, approximately 4.4 million people in the UK were engaged in gig work, encompassing roles such as freelance
Across the UK, fraudsters are continuously refining their tactics, and small merchants are finding themselves at the centre of the target. Micro-merchants, often defined as those with fewer than
