Customer service is the foundation of lasting customer relationships. It goes beyond simply addressing questions or resolving issues—it’s about creating positive experiences that build trust, loyalty, and satisfaction. Excellent
Mastercard is dedicated to enhancing transparency and customer care. This commitment is crucial for building trust, especially for a globally recognised brand like Mastercard. As of May 2025, Mastercard
The Questionable Merchant Audit Program (QMAP) was developed by Mastercard to identify and manage merchants who might be involved in fraudulent or dishonest activities. It sets standards for merchant
Protecting sensitive data from fraudsters is essential for the payment industry, and the One-Time Password (OTP) is a fantastic tool to help with this. Major card firms, including Mastercard,
Airline failures can cause significant distress for consumers and pose challenges for the banking sector, particularly in managing chargebacks. Such failures often result from declining revenues and rising costs.
The FOS: What is it? The Financial Ombudsman Service (FOS) is a free, independent service that helps settle disputes and complaints between consumers and financial service businesses in the
As the excitement builds for the Paris 2024 Olympic and Paralympic Games, the risk of falling victim to fake ticketing websites is at an all-time high. A cybersecurity company,
WHAT IS THE FCA? Based in London, and established in 2013, the Financial Conduct Authority (FCA) is a regulator that makes sure financial companies act fairly and protect customers.
WHAT IS THE PSR? The Payment Systems Regulator (PSR) is the economic regulator of the UK’s payment systems. Experts across the fields of policy, compliance, communications, economics, project management,
Technology in the payments industry continues to evolve at a fast pace, which is rich with opportunities to continue creating great customer experiences. Financial institutions, including service providers, must
