What is the Credit Card Purchase Process?
It’s a common misconception to think that the process that occurs at checkout each time a credit card is swiped, inserted, or tapped, is as simple as flipping a
How to Ban Fraudsters from Your Site
Online fraud is a threat to businesses from all industries, and it carries devastating consequences. If there’s one positive takeaway from this ugly truth, it’s that once you’re aware
What is Compelling Evidence?
As a merchant, you have two options for responding to a customer chargeback: either accept the loss, or try to recover the funds through the representment process. If you
What is an Authorization Hold?
As the name implies, an authorization hold allows a merchant to place a hold on some of the funds in a cardholder’s account. This is done to temporarily reserve
What is a Chargeback Win Rate?
A chargeback win rate is one of the primary key performance indicators (KPIs) used to gauge a merchant’s effectiveness at managing chargebacks. With the exception of the merchant’s chargeback-to-transaction
How Do I Know When I Have too Many Chargebacks?
Every chargeback represents a loss of revenue. Thus, the ideal number of chargebacks filed against a merchant is “zero.” That’s not always possible, though, as some chargebacks are unavoidable.
What are the Consequences of Filing a False Chargeback?
When one makes a purchase using a credit or debit card, that person enjoys certain consumer protections offered by card networks like Visa and Mastercard, along with the bank
What is Visa Order Insights?
Visa Order Insights (previously known as the Visa Merchant Purchase Inquiry, or VMPI) is a tool available from Visa. Visa Order Insights fulfills two vital roles: it helps considerably
What is Visa Merchant Purchase Inquiry (VMPI)?
The Visa Merchant Purchase Inquiry—commonly abbreviated to VMPI—is a new tool available from Visa. The tool fulfills two vital roles: it helps considerably speed up the Visa chargeback process,
What is the Mastercard Chargeback Threshold?
Are you keeping track of your monthly chargeback filings? The relationship between total monthly transactions and monthly chargebacks is called your “chargeback ratio,” or alternately, your “chargeback rate.” Of