What is the Mastercard Dispute Resolution Initiative?
The Mastercard Dispute Resolution Initiative, or MDRI, is a new set of policies for Mastercard network members. Like the Visa Claims Resolution initiative adopted in 2018, the MDRI overhauls
What is Friendly Fraud?
Friendly Fraud May Cost Businesses More than $30 Billion in 2019 The average eCommerce merchant would assume most chargebacks as the products of criminal fraud attacks. In reality, fewer
What is the Visa Chargeback Monitoring Program?
As the name implies, the Visa Chargeback Monitoring Program, or VCMP, is a program administered by Visa. It exists to identify and monitor merchants struggling with Visa transaction disputes
What is Chargeback Litigation?
Is Visa Claims Resolution an Alternative to the Chargeback Litigation Process? The litigation process has been the standard method to challenge credit and debit transactions for decades. The industry
The Basics of Visa Claims Resolution
Get the Rundown on the Visa Claims Resolution (VCR) System Visa Claims Resolution—often abbreviated to VCR—went live on April 15, 2018. The new policy set is a complete overhaul
The Chargeback Representment Process: Explained
What is Representment & How Can It Benefit Merchants? Whenever a customer files a chargeback, the merchant in question can choose one of two options: either accept the chargeback,
Are Your Service Providers PCI Compliant?
Working with Service Providers Who are Not PCI-Compliant May Cost You Outsourcing certain facets of your business operations to third-party vendors and service providers can be a great way
High-Risk Merchant Processing
Looking at the Pros & Cons of High-Risk Acquirers for eCommerce You may have heard certain merchants or processors described as “high-risk” before. Or, you may fall into that
Children & Digital Goods: A Recipe for Chargebacks
How the Most Unlikely Culprits May Cost You Digital Revenue The introduction of mobile-enabled eCommerce opened substantial new opportunities for merchants and consumers alike. However, increased mobile access lead
In-App Shopping & Chargebacks: What’s the Connection?
Will Increased App Usage Lead to More Chargebacks? Why? Mobile-savvy consumers love apps. Whether for gaming, social media, or shopping, users appreciate the functionality and degree of personalization offered