Black Friday and Cyber Monday: Navigating Chargebacks and Protecting Your Business
Black Friday and Cyber Monday have become pivotal dates in the UK’s retail calendar, marking an unofficial start to the Christmas shopping season. Originating in the U.S., Black Friday
More Than Just Numbers: The Critical Role of Customer Service in Banking
Customer service is the foundation of lasting customer relationships. It goes beyond simply addressing questions or resolving issues—it’s about creating positive experiences that build trust, loyalty, and satisfaction. Excellent
Mastercard’s Commitment to Transparency for Better Customer Care
Mastercard is dedicated to enhancing transparency and customer care. This commitment is crucial for building trust, especially for a globally recognised brand like Mastercard. As of May 2025, Mastercard
Navigating the SCA Landscape: Balancing Security, Customer Experience & Fraud Prevention
The Growing Need for SCA in an Evolving Fraudulent Landscape The rise of sophisticated fraud techniques has made securing online transactions a top priority in the ever-evolving world of
Questionable Merchant Audit Program (QMAP): Affects on Issuers and Acquirers
The Questionable Merchant Audit Program (QMAP) was developed by Mastercard to identify and manage merchants who might be involved in fraudulent or dishonest activities. It sets standards for merchant
Understanding Non-Bust-Out Fraud Schemes: A Growing Threat to the Payment Industry
In the world of payment fraud, non-bust-out schemes are a serious threat to businesses and banks. Unlike bust-out fraud, where scammers first build credit and then max out accounts
APP Fraud – New Regulations 2024
What is APP Fraud? Authorised Push Payment (APP) fraud refers to a financial scam in which a fraudster tricks a victim into authorising a transfer of funds. The term
Quishing: The New Threat Lurking in QR Codes
Many of us are familiar with ‘Phishing’, but have you heard of ‘Quishing’? Quishing is a type of fraud where criminals use QR codes to lead victims to malicious
Understanding the Bust-Out Scheme
A bust-out scheme is like a con artist’s playbook for credit cards. The scam begins when a fraudster gets their hands on a fake identity and applies for a
Peak Periods of Fraud: Understanding Seasonal Trends
Identifying Seasonal Trends Seasonal trends in fraud follow predictable patterns that can significantly impact consumers and merchants. It is crucial to understand these trends to anticipate when fraud is