Chargebacks vs Complaints: When disputes Escalate to the Financial Ombudsman
What’s the Real Difference Between a Chargeback and a Complaint? In the world of payments and customer disputes, chargebacks and complaints are terms that often get used interchangeably –
Merchant Impersonation Scams: When Fraudsters Pretend to Be You!
What exactly is a merchant impersonation scam? Merchant impersonation scams occur when fraudsters pose as a legitimate business in order to deceive customers into handing over money or sensitive
The End of Free Returns? What Stricter Returns Policies Mean for Chargebacks
Why Are Merchants Moving Away from Free Returns? For years, free returns have been a powerful tool for merchants. They reassured customers, reduced friction at checkout, and helped brands
AI and Fraud in 2026: What Merchants Need to Be Ready For
Artificial intelligence is no longer something merchants are just ‘starting to explore’ – it’s already embedded across the payments ecosystem. But while much of the conversation focuses on how
The Fraud Arms Race: Why Automation Alone Won’t Protect Merchants
Why Isn’t Automation Enough to Stop Fraud? Fraud has always been part of doing business, but throughout 2025 it has become faster, more targeted and far harder to contain.
The New Era of Fraud: How ‘Fraud-as-a-Service’ Is Powering a Rise in Remote Purchase Attacks
What Is Fraud-as-a-Service, and Why Is It Becoming a Go-To Tool for Criminals? The world of fraud has modernised in ways that many UK merchants would never expect. We
Green Payments: Can Sustainability and Fraud Prevention Really Co-Exist?
Why are green payments becoming a priority for merchants? Across the UK, merchants are under increasing pressure to become more environmentally friendly. Customers want brands to show effort in
Fake Voices, Real Losses: How Deepfake Voices Are Changing Customer Support Fraud
What is deepfake customer-support fraud and why should merchants be concerned? Deepfake customer-support fraud is a fast-evolving tactic where scammers take small audio clips or publicly available recordings of
Buy Now, Regret Later: Chargebacks at Christmas
As we move into November, the UK’s annual surge in festive spending is about to begin. For retailers, this is a period of immense commercial opportunity, but also a
How Do Delivery Delays Turn into Disputes During the Peak Shopping Season?
Each year, the run-up to Black Friday and Christmas represents the busiest and riskiest period in retail. This year, the total UK retail spending during the period 17 November