July 21, 2016 / by Jessica Velasco /
Responsiveness Via Social Media is Vital to eCommerce Sustainability Social media has a major impact on the way in which merchants conduct business. Facebook, Twitter, Instagram, Snapchat and others allow merchants to interact with consumers directly, offering a level of connectivity between brands and shoppers unimaginable a few years ago. However, this creates a host […]
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Where Do Chargeback Rights Come From?
June 14, 2019 / by Jessica Velasco /
Consumers have the right to file chargebacks, but where does that right come from? Where in the law does it guarantee chargeback rights? In the US, there are two key pieces of legislation that pertain to chargebacks: The Truth in Lending Act of 1968 The Fair Credit Billing Act of 1974 Lawmakers drafted the Truth […]
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Are Your Service Providers PCI Compliant?
December 19, 2017 / by Jessica Velasco /
Working with Service Providers Who are Not PCI-Compliant May Cost You Outsourcing certain facets of your business operations to third-party vendors and service providers can be a great way to save time and money, while making your business more efficient. However, outsourcing operations can also create vulnerabilities, especially if you can’t verify that your vendors—or […]
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Success Stories: Blurring the Lines Between Brick-and-Mortar & Online
December 27, 2016 / by Jessica Velasco /
Omni-Channel Retail is Now the Norm The days in which retail could be cleanly divided into brick-and-mortar and online channels are now truly a thing of the past. Recent moves by several major retail brands around the world served to drive home a clear message: we are now living in a omni-channel world, and retailers […]
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Prime Day: 4 Things to Learn From the New Shopping Holiday
July 27, 2016 / by David Lampe /
Prime Day Sales Up 60% Over 2015—What Lessons Can Merchants Learn? Amazon returned for a second year with their Prime Day event on Tuesday, July 12. Originally introduced in 2015 to celebrate the company’s 20th anniversary, Prime Day 2016 saw considerable gains over the previous year’s sales figures. What kind of impact will Prime Day […]
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Social Customer Service Now an eCommerce Standard
July 21, 2016 / by Jessica Velasco /
Responsiveness Via Social Media is Vital to eCommerce Sustainability Social media has a major impact on the way in which merchants conduct business. Facebook, Twitter, Instagram, Snapchat and others allow merchants to interact with consumers directly, offering a level of connectivity between brands and shoppers unimaginable a few years ago. However, this creates a host […]
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Optimizing the Customer Journey to Drive eCommerce Growth
June 29, 2016 / by David Lampe /
Merchants Need a Multi-Dimensional Approach as Omni-Channel Becomes the Norm In the early days of ecommerce, merchants might have thought of sales as a one-dimensional process—the customer makes a purchase, then the interaction is over. However, such limited engagement is no longer an option in our modern sales environment. Salesforce released their annual State of […]
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How Motion Code™ Technology Might Help Reduce CNP Fraud
June 17, 2016 / by David Lampe /
New Plans to Bring Payment Security Solution to Latin America, Middle East & Africa The rate of card-not-present fraud continues to increase with each passing year. Effective fraud mitigation demands a high level of cooperation between merchants, card networks, issuers and payment processors. In response, solution providers are increasing their efforts to address emerging trends, […]
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Suggested Standardization for eCommerce Customer Service
May 10, 2016 / by David Lampe /
Consumer Expectations Set the Standard for eCommerce Merchants’ Policies The basic principles governing customer service haven’t changed significantly over the years. Friendliness, speed, efficiency and reliability are just as highly valued now as always. However, while the principles of customer service remain static, consumer expectations do not. The current ‘Age of Customer,’ rising from an […]
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