What are Common Signs of Online Fraud?

Fraud is a threat to all merchants. However, some businesses in the card-not-present (CNP) space are more vulnerable to fraud than their brick-and-mortar counterparts. In fact, recent studies show that fraud is rising at a faster rate than anyone expected. The number of global online fraud attempts rose 46% year-over-year in 2021. To make matters […]

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Children & Digital Goods: A Recipe for Chargebacks

How the Most Unlikely Culprits May Cost You Digital Revenue The introduction of mobile-enabled eCommerce opened substantial new opportunities for merchants and consumers alike. However, increased mobile access lead to a wave of unauthorized transactions pulled-off by some very unlikely offenders.

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In-App Shopping & Chargebacks: What’s the Connection?

Will Increased App Usage Lead to More Chargebacks? Why? Mobile-savvy consumers love apps. Whether for gaming, social media, or shopping, users appreciate the functionality and degree of personalization offered by the in-app experience. While this presents definite opportunities for merchants, it can also introduce new, unanticipated challenges. Consumers Want Frictionless In-App Interactions A recent study […]

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PYMNTS Global Fraud Index Delivers Latest 2017 Fraud Stats

Check Out What Trends are Uncovered in this Quarterly eCommerce Report One of the best third-party sources for eCommerce fraud data is the PYMNTS Global Fraud Index™. This quarterly report offers a concise look at current fraud trends, allowing us to examine and predict developing threat sources and gauge their impact on the market. In […]

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The State of EMV: The Good, the Bad & the Future

How Does the Technology Stack Up as Mid-2017 Approaches? More than a year and a half after the EMV liability shift, reports suggest that chip cards are making substantial progress toward comprehensive adoption. However, does the information really reflect the facts on the ground? What is the technology’s actual progress, and what is the future […]

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Success Stories: Blurring the Lines Between Brick-and-Mortar & Online

Omni-Channel Retail is Now the Norm The days in which retail could be cleanly divided into brick-and-mortar and online channels are now truly a thing of the past. Recent moves by several major retail brands around the world served to drive home a clear message: we are now living in a omni-channel world, and retailers […]

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2016 Global Trends: Online Payments Around the World

Examining Consumers’ Preferred Payment Methods by Region Credit and debit cards are ubiquitous in many global markets, but not all. The diversity of alternate payment methods is, in fact, quite extensive. Understanding regional consumer preferences and accepting popular payment options will help merchants increase sales and generate more revenue. Analyzing Regional Payment Preferences Earlier this […]

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The State of EMV in 2016: One Year After the Transition

Where Do Merchants Stand on the Anniversary of the EMV Liability Shift? It’s been more than a year since the EMV liability shift rolled out in the U.S. on October 1, 2015. In that time, the new chip-enabled cards have seen their share of well-publicized problems, including uneven implementation, software bugs and customer complaints about […]

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Prime Day: 4 Things to Learn From the New Shopping Holiday

Prime Day Sales Up 60% Over 2015—What Lessons Can Merchants Learn? Amazon returned for a second year with their Prime Day event on Tuesday, July 12. Originally introduced in 2015 to celebrate the company’s 20th anniversary, Prime Day 2016 saw considerable gains over the previous year’s sales figures. What kind of impact will Prime Day […]

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Optimizing the Customer Journey to Drive eCommerce Growth

Merchants Need a Multi-Dimensional Approach as Omni-Channel Becomes the Norm In the early days of ecommerce, merchants might have thought of sales as a one-dimensional process—the customer makes a purchase, then the interaction is over. However, such limited engagement is no longer an option in our modern sales environment. Salesforce released their annual State of […]

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