What is Mastercard Reason Code 4853: Goods or Services Not Provided?

Mastercard’s chargeback reason code 4853, labeled “Goods or Services Not Provided,” is used in customer disputes to indicate a discrepancy between what was promised and what was delivered. This code falls under the broad “Cardholder Dispute” category, implying that the cardholder is dissatisfied with a purchase and holds the merchant responsible. It encompasses various specific […]

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What is Visa Reason Code 13.1?

Card networks, like Visa, have established reason codes to standardize chargeback causes. Although seemingly straightforward, these codes can be misleading as the stated reason may not always reflect the true cause of the chargeback. Moreover, subtle differences exist across card networks that can lead to costly oversights. This article will walk you through Visa reason […]

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How Does PDS2 Affect Your Business?

Regulators in the EU and UK have recently introduced substantial reforms to payment standards. Their aim was to establish a more harmonized, global banking standard, envisioning one universally accepted model. The Revised Payment Service Directive, commonly known as PSD2, is the most notable of these reforms. Ideally, PSD2 should have ushered in an era of […]

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What is an ACH Dispute?

ACH (Automated Clearing House) disputes are a part of the ACH network’s process to ensure accurate and fair transactions. A dispute is initiated when a customer or a bank identifies an ACH transaction that seems incorrect or fraudulent. This provides an opportunity to recover the misplaced funds. The governance of the ACH network and the […]

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What is the Visa Digital Goods Merchant Fraud Monitoring Program?

The Visa Fraud Monitoring Program (VFMP) serves as a merchant compliance platform that detects and monitors merchants with excessive “fraud”-related chargebacks. When enrolled in VFMP, Visa will monitor your transactions and conduct regular compliance reviews. Failing to maintain an “acceptable” fraud rate even after the program’s duration may lead to account termination and an inability […]

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Visa Compelling Evidence 3.0: What Small Business Owners Need to Know

Visa Compelling Evidence 3.0 is a critical update that small business owners need to understand. It has a direct impact on the way disputes and chargebacks are handled, with the goal of creating a fairer and more efficient process for all parties involved. In this article, we will discuss what Visa Compelling Evidence 3.0 is, […]

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What is Payment Tokenization?

Tokenized data is a technology that essentially helps to ensure sensitive information is protected from prying eyes. This tech includes a one-time-use token that is almost impossible for scammers to replicate or steal. Tokenization is a digital process that substitutes sensitive data elements for non-sensitive equivalents. Individual credit card tokens are composed of an algorithmically […]

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What are Issuer Declines?

A declined transaction is rarely the herald of glad tidings for merchants. Whenever an issuing bank declines a debit or credit transaction, there’s usually a reason, and their outcomes aren’t always pleasant.  Occasionally, an issuer decline results from a mistake on the merchant or cardholder’s part and is easily rectified… but what if it is […]

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What is a Code 10 Call?

Is there a way to verify the cardholder’s information and alert the card network to possible fraud without offending a legitimate customer? Yes, as a matter of fact, there is. Designed specifically for this situation, a Code 10 call is a way for merchants to notify card networks of a potential fraud situation and verify […]

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What are Chargeback Time Limits?

Chargeback time limits refer to the deadlines that merchants, banks, and cardholders are permitted when filing different phases of the chargeback process. Also called credit card dispute time limits, they vary from one card brand to another, but are often set at 120 days following a purchase. Of these, there are two different types. First, […]

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