What is Account Takeover Fraud?

Account takeover fraud happens when a cybercriminal gets access to a cardholder’s online account. This could be anything from your bank account to an email or social media profiles. Once they’re in, they can do a lot of damage, like stealing money, buying things on credit, or even scamming their initial victims’ friends and family. […]

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What is Presentment?

In business and finance, there are a few essential terms and processes that every merchant should know. One of these concepts is known as presentment. Presentment is the official presentation of a financial transaction to the bank for processing and finalization. Think of it as the moment when you request the bank to move money […]

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What is Second-Party Fraud?

First-party and third-party fraud are simple ideas. The former involves a genuine user falsely claiming a transaction to commit fraud. The latter involves an imposter acting as a real user to defraud someone else. Second-party fraud, however, is a bit more complex. It occurs when a fraudster orchestrates a crime, but uses someone else, either […]

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What is First-Party Fraud?

First-party fraud represents a significant financial risk that occurs after a transaction, and it’s crucial for all merchants to understand this threat to effectively counteract it. First-party fraud occurs when customers or buyers deceive a business or service provider, rather than the traditional fraud scenario where a third party (someone other than the buyer or […]

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What is Affiliate Fraud?

The rising issue of affiliate fraud is a significant concern for businesses that leverage online advertising. Affiliate marketing can provide a profitable and sustainable revenue stream, but it is not without its problems, notably the risk of fraudsters exploiting your efforts for personal gain. So, how can you fully leverage affiliate marketing without falling victim […]

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What is Card Testing?

Card testing, also known as carding, is a technique employed by cybercriminals to determine the validity of stolen credit card details. By conducting a series of small transactions or utilizing specific tools, these criminals verify whether the stolen card information can be used for larger, more lucrative purchases. Card testing is a growing concern for […]

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What is Phishing?

We all know how quickly misinformation can be spread online, where the line between fact and fiction is blurred, and trustworthiness is hard to determine. The prevalence of online confidence scams like phishing, for example, is a symptom of our increasingly digitized social climate. It’s easier to convince an unsuspecting victim to click a questionable […]

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What is a Customer Pain Point?

Friction in the customer experience isn’t always preventable. It can also seem like a vague concept without a firm definition. But, all confusion aside, this is one area that your business really needs to pay attention to. If you equate friction and resistance, you’re on to something. Customer pain points are the individual points of […]

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Can You Prevent Chargebacks With 3-D Secure?

When it comes to chargeback prevention, there are various tools available in a merchant’s arsenal. One of these tools is called 3-D Secure (3DS), and it works similarly to a PIN code for card-not-present transactions. 3DS technology automatically brings any cardholder attempting to make a purchase to a page which asks them to enter an […]

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How to Prevent Double Refund Chargebacks

One of the most disheartening discoveries a merchant uncovers is the double refund. Double refunds mean double the revenue loss. In the inadvertent double refund scenario, a customer is provided with two refunds for the same transaction. These unnecessary refunds are usually the result of miscommunication and illegitimate chargebacks. Why Do Double Refunds Happen? It […]

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